When you call to make an appointment, our reception team will ask for a brief explanation of how we can assist you. This is because we have introduced something called Care Navigation.

We have trained our receptionists to help you find the best service for your needs. This ensures you receive the right care quickly. Anything you share with our team will be kept confidential.

They will ask for a brief outline of your current symptoms, how long you have had the symptoms and if they are changing. If you have spoken to anyone about this problem before (like a pharmacist, hospital doctor, physio), and what are you currently doing to help with this problem.

Please be clear if your request is regarding medication, for a sick note, and let us know if you are pregnant.

It is about helping you get to the service you need and supporting you to manage your health.

For convenience, you can also send a PATCHS message instead of calling. Click here to register.

Practice Responsibilities:

Patients have the right to be treated with courtesy by GPs, employees, and other providers of health services both inside and outside the practice. Patients have a right to confidentiality, and this will be maintained at all times. Patients should usually be seen within 20 minutes of their appointment time. Should a delay occur, an explanation will be given. In the unlikely event of a complaint, this will be acknowledged within 5 working days of the complaint. These should be put in writing and addressed to the Practice Manager. Patient suggestions and compliments are also welcome; please speak to reception who can pass on your comments.

We would like to ensure that privacy and dignity are respected. If you would like to speak confidentially to a receptionist, please advise reception upon arrival. We aim to provide a clean and safe environment. We also provide disabled access with an automatic doors and induction loop. GPs and staff are trained to a high standard and undertake frequent training sessions. These take place on the third Wednesday afternoon of each month.

Patient Responsibilities:

We expect patients to be civil to our staff at all times. Please remember they are trying to help you. We do not tolerate verbal abuse, aggressive, intimidating, or violent behaviour towards our doctors, staff, patients, and visitors. Please be punctual for your appointments and inform the receptionist that you have arrived. If you no longer need your appointment, please contact reception so that it can be given to another patient. One appointment is for one person only.

We ask patients to request home visits before 10.30 am. Parents are responsible for their children’s behaviour whilst on the premises to ensure their safety and the right of other patients to expect a calm atmosphere. Patients should inform the practice immediately of any change of name, address, or telephone number. If patients move away from our practice area, they should register with a doctor near their new home as soon as possible, particularly if they require medication or treatment. Please read the practice booklet and adhere to protocols set by the practice. They are there to help you use our services. Please ask if you do not understand them.

In line with the requirements of NHS England we have now allocated a named GP to each patient registered with us and this will normally be the GP that you are registered with at the practice.

This does not mean you can only see your named GP. You can see any clinician in the practice as you currently do.

Patients do not need to take any further action with regards to this.

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in Avicenna Medical Practice in the 2022/23 financial year was £115,676 before tax and National Insurance. This is for 3 part time GPs and 1 locum GP who worked in the practice for more than 6 months.

Practice policies can be found here.