Appointments
Routine Appointments:
HELP US TO HELP YOU – before requesting a routine appointment
- Self-Limiting Illness – check if you have a self-limiting illness which can be managed at home
- Pharmacy First Scheme – some conditions can be treated by your community pharmacist
- Over The Counter Medication (OTC) – these will no longer be prescribed by the practice
- Self-Referral – some local NHS services take direct referrals from patients
- Emergencies – For all life-threatening symptoms or serious conditions immediately call 999
The best way to contact our practice to book, change or cancel a routine appointments is by using any one of the following online resources.
To ensure the best, safe care for you and your family, this practice accepts non-urgent/routine online consultations requests or queries during opening hours (8am – 6.30pm)
Click any of the following links below:
All online routine appointments requests will be dealt in a similar timely manner as telephone appointments requests. Making its more convenient for you and more efficient for our practice. Please make all your routine appointments request online.
Please give as much information as possible for our team to Care Navigate your request. Click here for more information regarding Care Navigation.
All clinical requests will be triaged by our clinical team. We will be in contact by a PATCHS or a text message or by phone call. You will be offered the most appropriate next step based on your expressed symptoms and history.
If you still need to speak to us, please call:
01274 66 44 64
Our lines are open from 8am to 6 pm
For all routine appointment requests please call or submit your online request between 8am -12pm whenever possible to give our clinical team enough time to manage all your requests and prevent any delays with your request.
Please note Monday and Tuesday are our busiest days.
Appointment Wastage
Last month 450 people did not attend their appointments.
Please ring and cancel your appointment if you are unable to attend for any reason.
Please cancel in sufficient time so we can offer the time to another patient.
If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. If you miss more than three appointments with us without prior notice, you may be permanently removed from our list and asked to register with another GP.
If you arrive after your appointment time, you may not be seen, so please arrive 5 minutes early.
Cancellation
Our practice offers the ability to cancel all appointments either via replying to the appointment reminder text message or online. This is through PATCHS or NHS App. Alternatively, phone reception to let them know.
Some conditions resolve on their own and has no long-term harmful effect on health. These can be treated with resting, drinking plenty of fluids, taking pain relievers such as paracetamol or ibuprofen.
If you have a minor ailment, you could visit your local pharmacy who will be able to provide you with some help or signpost you onto the next available service.
Advice from a pharmacist
Pharmacists can offer advice on a range of illnesses, such as coughs, colds, sore throats, ear infections and aches and pains.
They can also give advice about medicines. This includes how to use your medicine, worries about side effects or any other questions you have.
If they cannot help you themselves, they can refer you to a GP or other health professional.
Treatment from a pharmacist
Pharmacists can suggest treatments that do not need a prescription for a range of conditions.
Most pharmacies can also offer prescription medicine for some conditions, without you needing to see a GP or make an appointment. This is called Pharmacy First.
Conditions they can offer prescription medicine for are:
- impetigo (aged 1 year and over)
- infected insect bites (aged 1 year and over)
- earache (aged 1 to 17 years)
- sore throat (aged 5 years and over)
- sinusitis (aged 12 years and over)
- urinary tract infections (UTIs) (women aged 16 to 64 years)
- shingles (aged 18 years and over)
If you are not within these age ranges, a pharmacist can still offer advice and support decisions about self care treatment with over the counter medicines, but you may need to see a GP for treatment.
If you go to a pharmacy with one of these conditions, the pharmacist will offer you advice, treatment or refer you to a GP or other health professional if needed. They will also update your GP health record, but your information will not be shared with anyone else.
Most pharmacies can provide prescription medicine for these conditions but contact them before visiting to check.
For all life-threatening emergencies such as those below
RING 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking
For all immediately serious conditions:
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident
Go to Emergency Department (A&E) IMMEDIATELY
Self-care is about looking after yourself, living a healthy lifestyle and focussing on what you can do, rather than things you can’t.
It’s also about taking responsibility for your own health and wellbeing with the support of the people involved with your care. It starts with really simple things like brushing your teeth regularly, taking medicine when you have a cold, or making time to exercise. It’s really important to look after yourself in order to stay as well as possible.
Self Referrals – no need to contact us first
Many of the services we might refer you to accept self-referrals meaning patients can contact them for help directly. These include:
Minor Eye condition Service – The local Minor Eye Conditions Service (MECS) uses the skills of Optometrists in the community to see and treat new or recent onset minor eye problem. Allowing you quickly and easy help closer to home. This is a free service. Find out more at Minor Eye Conditions Service – Bradford LOC
First Response – offers support 24 hours a day, seven days a week to people of all ages living in Bradford, Airedale, Wharfedale or Craven experiencing a mental health crisis. Call 0800 952 1181 and find out more at https://www.bdct.nhs.uk/services/first-response/
Bradford Taking Therapies– This service supports people with their mental health and wellbeing by providing access to short-term talking therapies for mild to moderate common mental health problems. Register online at https://www.bdctalkingtherapies.nhs.uk/ or call 01274 221234
Qwell – a live online support service for adults in Bradford run by qualified counsellors. To register, go to: Home – Qwell
Kooth – a live online support service for 10–18-year-olds in Bradford & Craven run by qualified counsellors. To register, go to: Home – Kooth
Home visits are for patients who unfortunately are unable to attend practice because they are bed bound. If you are mobile and able to get into a transport, then please do not request home visits. All home visit requests will be triaged by our clinical team.
The Practice works with the Unplanned Care Team and the District Nursing Teams who visit patients in their own homes. If you do need a home visit, please call reception before 10:00am
If you live outside the practice catchment area then home visit and outreach service visits from midwives, health visitors and district nurses may not be available.
Should you require urgent medical assistance outside of normal opening hours please dial 111 to access the NHS111 Service. Calls to this number are free from both mobiles and landlines.
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
Consider reviewing the online self-help information on this page or send us a patchs message or visit your local community pharmacist for free advice.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.
